Privacy Statement
Celtic Knot The Celtic Shop
     
 
 

CUSTOMER FAQ

 


YOUR RIGHTS AND PRIVACY

You have certain rights when when purchasing over the internet.
The Celtic Shop abide by the Office of Fair Trading rules on internet sales,

 The Celtic Shop website does not store or capture personal information

Use of Cookies: View how we use cookies here

We do not store any personal of financial information provided to us while making a payment, Nor do we share this information with 3rd parties

We conform with the requirements of the Data Protection Act, 1998.

We do not send random marketing emails to personal or work email addresses

USE OF OUTSIDE COMPANIES

When you click on buy now, add to cart or checkout you will be re-directed to www.ekmpowershop.co.uk the outside company we use for order processing. You will again be re-directed to the PayPal secure server for processing payment.

HYPERLINKS:

This site contains links to other websites. Their inclusion cannot be taken to imply any endorsement or validation by us of the content of the said website. The Celtic Shop is not responsible for the privacy practices nor do we accept any liability in connection with the content of such websites.

CANCELLATIONS:

If you make a purchase online but change your mind either before dispatch or once you’ve received your order, under the Consumer Contracts Regulations 2013, you are entitled to cancel your contract (purchase) provided you notify us within 14 days of receipt that you wish to cancel your order.
To cancel your order please contact us on 01788 311415 or by email to info@thecelticshop.co.uk including your name and order reference number as soon as possible.
Unfortunately, if we have already dispatched your order, we are unable to cancel it, and you will be liable for the cost of returning the unwanted items.
Items that are personalised or made to order cannot be cancelled once production has begun, and are excluded from our returns policy.
Please obtain a certificate of postage (free from post office) and retain this until your return has been fully processed as lost parcels cannot be refunded without proof of postage.

YOUR RIGHT TO A REFUND:

You will receive a refund within 14 days of us receiving the returned goods, or if the goods have been lost in transit by providing evidence of having returned the goods (for example, a proof of postage certificate from the post office)
A deduction can be made if the value of the goods has been reduced as a result of you handling the goods more than was necessary. The extent to which you can handle the goods is the same as it would be if you were assessing them in a shop.

EXEMPTIONS

We regret that we cannot accept returns on the following non-faulty products: The product(s) has/have been personalised, made to order or customised in any way. The packaging or any of the individual product components, has been unsealed or damaged. The non-faulty product does not arrive in a resalable condition.

REFUNDS

We will not usually confirm that we have received your returned parcel unless requested. Upon receipt of your items it may take up to 14 working days to process. Refunds will be made back to the payment method used to make your purchase. Refunds can then take up to 5 working days to appear in your account once processed.

Refunding the cost of delivery

We will refund the basic delivering costs for delivering the goods to you, but if you opted for enhanced service eg guaranteed next day, only the basic delivery costs will be refunded

Refunding the cost of return delivery

Return postage is the customers resposibility we will only refund the basic return postage costs if the items are faulty or damaged.

COMPLAINTS:

Complaints can be made by email to info@thecelticshop.co.uk we will reply within 5 working days of receiving the complaint or by post to the address below.

Our Address

The Celtic Shop
165 Norman Road
Rugby
CV21 1DN

VAT NO:GB902339938

If you are not satisfied with how we have handled your return/complaint you can refer it to The Online Dispute Resolution website an official website managed by the European Commission dedicated to helping consumers and traders resolve their disputes out-of-court.
https://webgate.ec.europa.eu/odr/main/index.cfm

 

 
 
 
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