YOUR RIGHTS AND PRIVACY
You have certain rights when when
purchasing over the internet.
The Celtic Shop abide by the Office of Fair Trading rules on
The Celtic Shop website does not
store or capture personal information
We do not store any personal of financial information provided to us while making a payment, Nor do we share this information with 3rd parties
We conform with the requirements of the Data
Protection Act, 1998.
We do not send random marketing emails to personal
or work email addresses
USE OF OUTSIDE COMPANIES
you click on buy now, add to cart or checkout you
will be re-directed to www.ekmpowershop.co.uk the
outside company we use for order processing. You
will again be re-directed to the PayPal
for processing payment.
This site contains links to other
websites. Their inclusion cannot be taken to imply
any endorsement or validation by us of the content
of the said website. The Celtic Shop is not
responsible for the privacy practices nor do we
accept any liability in connection with the content
of such websites.
If you make a purchase online but change your mind either before dispatch or
once you’ve received your order, under the Consumer Contracts Regulations 2013,
you are entitled to cancel your contract (purchase) provided you notify us
within 14 days of receipt that you wish to cancel your order. as soon as possible.
To cancel your order please contact us on 01788 311415 or by email to
email@example.com including your name and order reference number
Unfortunately, if we have already dispatched your order, we are unable to cancel it, and you will be liable for the cost of returning the unwanted items.
Items that are personalised or made to order cannot be cancelled once production has begun, and are excluded from our returns policy.
Please obtain a certificate of postage (free from post office) and retain this until your return has been fully
processed as lost parcels cannot be refunded without proof of postage.
YOUR RIGHT TO A REFUND:
You will receive a refund within 14 days of us receiving the
returned goods, or if the goods have been lost in transit by providing evidence
of having returned the goods (for example, a proof of postage
certificate from the
A deduction can be made if the value of the goods has been reduced as a result of you handling the goods more than was necessary.
The extent to which you can handle the goods is the same as it would be if you were assessing them in a shop.
We regret that we cannot accept returns on the following non-faulty products:
The product(s) has/have been personalised, made to order or customised in any way.
The packaging or any of the individual product components, has been unsealed or damaged.
The non-faulty product does not arrive in a resalable condition.
We will not
usually confirm that we have received your returned parcel unless requested. Upon receipt of your items it
may take up to 14 working days to process. Refunds will be made back to the payment method used to make your purchase. Refunds can
then take up to 5 working days to appear in your account once processed.
Refunding the cost of delivery
We will refund the basic delivering costs for delivering the goods to you, but if you opted for enhanced service eg guaranteed next day, only the basic delivery costs will be refunded
Refunding the cost of return delivery
Return postage is the customers resposibility we will only refund the basic return postage costs if the items are faulty or damaged.
be made by email to firstname.lastname@example.org we will reply within 5 working days
of receiving the complaint or by post to the address below.
The Celtic Shop
165 Norman Road
If you are not satisfied with how we have handled your return/complaint you can refer it to The Online Dispute Resolution website an official website managed by the European Commission dedicated to helping consumers and traders resolve their disputes out-of-court.